What does it cost?
Investment is discussed openly on the qualification call, not posted publicly. The reason is not coyness — it's that Inner Circle is a 12-month minimum engagement with bespoke scope, and the number depends on the senior faculty lead, intensive cadence, and depth of the bespoke build. What we can say: it's a meaningful capital allocation for a 6- or 7-figure business, and we don't take applications from operators for whom the cost would be financially destabilising. If the number is going to be a problem, the call surfaces that quickly and we route to Academy.
What's the refund policy?
Inner Circle is a 12-month commitment, paid up-front or on a payment plan. There is a 14-day window after invoice for a full refund if you decide the engagement isn't the right fit. After that, the engagement runs to term — refunds are not issued for change of mind, change of business circumstance, or non-attendance. Full terms are linked from the invoice. The qualification call exists so both sides can decide before the financial commitment, not after.
When does the next cohort start?
Inner Circle isn't cohort-based — engagements start when you're invited and the senior faculty lead has bandwidth. Most invitations begin within four to six weeks. Quarterly intensives run on a fixed calendar (March, June, September, December) so you join the next one available after start.
Who actually delivers the work — Elsa, or someone else?
Both, depending on availability and fit. Elsa leads a fixed number of Inner Circle clients personally and is the most common lead for clients above $750k ARR. Senior faculty (certified in the Category Of One System™ and accountable to the same delivery standard) lead the rest. The qualification call confirms which lead before any invitation is issued. You always know who you're working with before you commit.
Will you guarantee a revenue outcome?
No. We will not promise a revenue figure or a timeline because we don't control your market, your team, or what you do with what we install. What we will commit to: faculty shows up, the work gets built, and you get an honest read on what's working and what isn't every time. Past clients have grown 2x to 5x in 12 months. Some have grown less. None have grown because we promised a number — they grew because the system got installed and they kept executing.
Can I bring my business partner or co-founder into sessions?
Yes, with notice. The engagement is held with one named operator, but a co-founder can join specific sessions when the work being done requires it (positioning, hiring, equity decisions). Standing co-founder access is a separate arrangement — discussed on the qualification call.